How to find info in ADP

EMPLOYEE ACCESS & INFO

How do I access my ADP account?

You can access your ADP account through the ADP employee portal. You will typically receive an activation email with instructions on how to set up your account.  Make sure you save your user ID information to log in again.

What if I forget my ADP password?

On the ADP login page, there is a "Forgot your password?" link. Click on it and follow the prompts to reset your password.

How can I view my pay stubs?

After logging into your ADP account, navigate to "Myself" > "Pay" > "Pay & Taxes" section. From there, you should be able to view and download your pay stubs.

How do I update my personal information (e.g., address, phone number)?

You can update most of your personal information directly through your ADP employee portal. After logging into your ADP account, navigate to "Myself" > “Profile”. Locate the section that needs updating. If you encounter any issues, please contact the People & Culture team.

What should I do if there's an error on my pay stub?

If you notice an error on your pay stub, please contact payroll@rdbrck.com immediately with details of the discrepancy.

How are deductions calculated?

Deductions are calculated based on your gross pay, tax withholdings, and any pre-tax or post-tax deductions you have elected (e.g., health insurance premiums, retirement contributions, taxable benefits).

BENEFITS

Who are our benefits providers?

US:
Health Joy - personalized support navigating your health benefits

Aetna - manage your health insurance benefits,
Guardian - Dental Vision, STD, LTD, Basic Life, Employee Assistance Program
Lively - FSA and Dependent FSA
CA:
Canada Life - Health, Dental, Vision, LTD, Basic Life
Dialogue - Employee Assistance Program

More information about your benefits can be found on Redbrick Connect

When can I make a change to my benefits?

Changes to benefits can occur when there is a life event. Examples, marriage/divorce, new child
Open enrollment for the US is launched in November with an effective date of Jan 1.

ADP TIME OFF BALANCES

How do I access my Time Off?
You can access your ADP account through the ADP employee portal under Myself and Time off.

How can I see the balance of my Time Off?

Under the Time off module, you can change the date on the left-hand side to extend out to any given date. The balances will change and show any time off already requested.

I am getting an error while trying to book time off.

Time Off will be closed for three days while payroll is being processed. This short pause helps our payroll team make sure everything for the current pay period is accurate and ready to go.
You can still request or update time off for future dates; this only affects the current pay cycle. Check the payroll schedule to see the cutoff dates.

ADP TAX INFORMATION

How do I update my tax withholdings?

US:
You can change your tax withholdings by logging into your ADP account and navigating to Myself > Pay > Tax Withholdings
CA:
You can send an email to payroll@rdbrck.com and request new blank forms be uploaded to your ADP My Documents for completion.

When will I receive my W-2/T4 form?

W-2 forms are typically made available by ADP electronically and mailed by January 31st of the following year. T4 forms will be visible on Feb 28th. You can access your tax form through your ADP account under Pay & Tax Statements.

ADP CHANGES TO DIRECT DEPOSIT

How do I set up or change my direct deposit information?

You can set up or change your direct deposit information by logging into your ADP account and going to "Myself" > "Pay" > "Payment Options", where you can add or edit your bank account details. You’ll also need to upload a void cheque or bank letter to your Documents folder so the payroll team can validate your account.

If you want to split your pay between two bank accounts, go to the same Payment Options section, click Add Account to enter the second account, upload a void cheque or bank letter for any new account, and make sure the percentages for both accounts add up to 100%.

How long does it take for direct deposit changes to take effect?

Changes will be updated for the next available payroll cycle. You can reach out to your payroll partner at payroll@rdbrck.com for confirmation. Please do not close any previous accounts until you see your pay deposited into your new account.