IT Resources

Need assistance?

If you’re having an issue that requires immediate assistance, contact a member of the IT team on Slack. For larger requests that could easily get lost in conversation, or if you need to request equipment, use our AI-powered ticketing system available there.

To get started with this tool, open Slack and search for

"IT Requests".

Send it a message with your request, and the bot handles the rest! Plus, you'll get live status updates in Slack as your ticket moves through the pipeline. Win win!

If you're experiencing issues with the IT Requests Slack app, please inform a member of the IT team, and try this link instead.

Setup Guides

Getting Started with 1Password

Video (7:06)


Setting up your new work computer

PDF Guide (6 pages)


Setting up a new Microsoft account

Video (3:24)


How to enroll your Mac with your company

Video (2:47)

Additional Resources

Using the A/V System in Town Hall

PDF Guide (14 pages)


Introducing Redbrick's IT Ticketing System

Video (2:30)


How to share codes with Google Authenticator

PDF Guide (12 pages)


How to increase productivity with Stage Manager in macOS

Video (2:22)

Policies

Bring Your Own Device (BYOD) Policy

Guidelines regarding the access and operation of company tools and accounts on personal devices.

View document


Google Workspace Account Retention Policy

Guidelines regarding retention of an employee's Google Workspace account upon their exit of the company.

View document

IT Questions?


Matt Armstrong

IT Administrator

matt.armstrong@rdbrck.com

(250) 883-9504

We'd love to hear from you

If you'd like to submit any anonymous questions, concerns, or feedback, feel free to leave a note here!

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