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Employee access & info

6 Question

Q. How do I access my ADP account?

Sign in via the ADP employee portal. You'll get an activation email with setup instructions — save your user ID for next time.

Q.What if I forget my ADP password?

Click "Forgot your password?" on the ADP login page and follow the prompts.

Q. How can I view my pay statement?

In ADP: Myself → Pay → Pay & Taxes. View and download from there.

Q. How do I update my personal info (address, phone, etc.)?

In ADP: Myself → Profile. Update the relevant section. Stuck? Contact Mariana (mariana.bretado@rdbrck.com) or Payroll@rdbrck.com

Q. What if there's an error on my pay statement?

Email payroll@rdbrck.com right away with details.

Q. How are deductions calculated?

Based on gross pay, tax withholdings, and any pre-tax or post-tax deductions you've elected (health insurance, retirement, taxable benefits).

Benefits


Q. Who are our benefits providers?

Canada:

  • Canada Life — health, dental, vision, LTD, basic life
  • Dialogue — Employee Assistance Program

U.S:

  • HealthJoy — personalized health benefits support
  • Aetna — health insurance
  • Guardian — dental, vision, STD, LTD, basic life, EAP
  • Lively — FSA & Dependent FSA

More on Benefits & Perks.

Q.When can I change my benefits?

When you have a life event (marriage, divorce, new child). U.S. open enrollment runs in November, effective Jan 1.

Time off balances


Q. How do I access my time off?

In ADP: Myself → Time off.

Q. How do I check my time off balance?

Head to Time off page as described above. On the left side of the screen there is box that will outline your balances, you can click the title right at the top "View Balance Details" which will show you a more detailed outline of how much you have taken and how much it left.

Q. I'm getting an error booking time off — what's up?

Don't panic! Time off is locked for 3 days during payroll processing to keep the current pay period accurate. Future-dated requests still work — only the current pay cycle is affected. Check the payroll schedule for cutoff dates.

Tax information


Q. How do I update my tax withholdings?

U.S.: In ADP: Myself → Pay → Tax Withholdings.

Canada: Email payroll@rdbrck.com to request blank forms uploaded to your ADP documents, under Myself → Employment → My Documents.

Q. When will I get my W-2 or T4?

W-2: available in ADP and mailed by Jan 31.


T4: visible in ADP by Feb 28.


Find them in ADP, under Myself → Pay → Pay & Tax Statements.

Direct deposit


Q. How do I set up or change direct deposit?

In ADP: Myself → Pay → Payment Options. Add or edit your account details.


Upload a
void cheque or bank letter to your Documents folder so Payroll can validate the account.


Splitting between two accounts? Click Add Account, upload a void cheque/letter for the new one, and make sure the percentages add to 100%.

Q. How long until direct deposit changes take effect?

The next available payroll cycle. Email payroll@rdbrck.com for confirmation.

Don't close your old account until you see pay land in the new one.

Questions about Payroll?

April Bellington

Senior Payroll & Benefits Specialist

payroll@rdbrck.com

Amrutha Reddy

Payroll & Benefits Specialist

payroll@rdbrck.com

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